FRONT OFFICE

  • Data flows from the front office through the plant, to the switch, eliminating repetitious data entry.
  • Software is menu driven with pick lists.
  • Customers are put on and taken off the disconnect list automatically.
  • If payment entered does not equal payment owed, a warning will appear.
  • Automated Uncollectibles system.
  • Multiple deposits for multiple services.
  • View Google Maps of service address for location information.
  • Add PDF attachments to customer accounts.
  • Census Tract/GPS coordinates on service address.
  • Bundled Services program evaluates your customer to determine which new features will be added to the customer’s account.
  • Add an entire bundle, no matter what size, in one easy step.
  • CPNI safeguards.
  • Deposits are automatically deducted from uncollectibles.
  • Easy to free up numbers from written-off customers.

SERVICE ORDER

  • Ability to view all open and closed service orders.
  • Multiple orders may be opened per account.
  • Manual order capability.
  • Reports are available for specific charges.
  • Welcome Letter capability for new customers or existing customers making changes to their accounts.

END USER

  • Convergence bill option including telephone, Internet, CATV, paging, LD, and pay-per-view on one bill.
  • Because the system is account based, a customer can be billed for services without being a telephone customer.
  • Customers can be billed outside of your local service area.
  • Customized front bill page.
  • Ability to print LD logo on toll page(s).
  • Multiple company option – combined or individual bills.
  • Existing Optional Calling Plans are available.
  • Up to sixteen possible taxes.
  • Ability to save your reports in a text file format to transfer to other programs and manipulate data, or create a hard copy.
  • CASS Bar-coding.
  • Ability to print disconnect notices on customers’ bills.
  • CARE, LIDB, CNAM, Directory updates, and 911 updates produced.
  • Handles AT&T Service Bureau.

CABS

  • Enter your own CABS payments, other charges and credits, special access orders, and new rates.
  • Print CABS bills to the screen or burn them to a CD.
  • Feature Group D Access Report can be exported to an Excel spreadsheet.
  • Handles all current billing options stated by MECABS guidelines:
    multiple bill/multiple tariff, single bill/multiple tariff, or single bill/single tariff.
  • Carriers can be billed monthly, quarterly, biannually, or yearly.

PLANT RECORDS

  • Service address driven, making your plant dedicated.
  • Facilities can be attached to an address with no phone number.
  • Fully integrated into the switch and the front office.
  • Printable customer report available showing all services, features, and equipment a customer subscribes to.
  • Customer and address notes are available to print on service orders and trouble tickets.

TROUBLE REPORTING

  • Trouble tickets are numbered.
  • Customer service representatives can fill out a trouble ticket while the customer is on the phone.
  • Trouble list is a point-and-click pick-list that your company can edit.
  • Ability to copy problems from the trouble list that affect multiple customers without re-entry.
  • Internal reporting by company, exchange, technician or outage.
  • Solution notes may be set as a required field to be completed before an order can be closed.

ACCOUNTING

  • All reports can be created as text files.
  • The Accounts Receivable system can be burned to CD and removed from the server to free-up space. The system can then be run off the CD.
  • When Accounting is initially run for a month’s billing, it is automated.
  • Over 140 accounting reports are available.
  • Reporting forms created: PARS, B&C, NECA, 911 Remittance, etc.

SYSTEMS MAINTENANCE

  • Create, edit, and delete account codes, addresses, carriers, equipment, and features.
  • Automatically copy a new account code to all of your companies.
  • Create messages to print on customers’ bills.
  • View equipment reports.
  • Complete user assigned authority to change users, passwords, and system access.
  • Charges you create can be one of several types: service orders, misc. monthly, Internet, equipment, and features.
  • MSAG validation for service address.

ARCHIVE DATA

  • Archive old data to separate area for history.
  • Archive accounts per number or by disconnect date.
  • Free up live area and phone numbers.
  • View past service orders and bills.

ONLINE CUSTOMER CARE

Customers using Online Customer Care can:

  • View their current and past toll by month.
  • View their collective monthly toll on any number called.
  • View their collective monthly toll for all numbers called in a particular city.
  • View their bill in the same format as the paper copy they receive in the mail.
  • View details and prices on their current features.
  • Order new features.
  • Online information is available on the details of features and associated costs.
  • Type questions and comments in an open notes field to email to the telco.
  • View their current and past inter and intrastate carriers.
  • Customer has access to Online Customer Care through the Internet.
  • High level of customer security.

E-BILLING SERVICE

  • E-billing feature allows you the option to e-mail statements rather than mail paper copies.
  • Editable disclosure statement on e-bills.
  • E-bills sent out as PDF or RTF attachments.
  • Monthly inserts can be easily attached to the e-bill.