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FRONT OFFICE
- Data flows from the front office through the plant, to the switch, eliminating repetitious data entry
- Software is menu driven with pick lists
- Customers are put on and taken off the disconnect list automatically
- Ability to edit yellow pages
- E-billing feature allows you the option to email statements rather than mailing paper copies
- If payment entered does not equal payment owed, a warning will appear
- Automated Uncollectibles system
- Deposits are automatically deducted from uncollectibles
- Easy to free up numbers from written-off customers
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SERVICE ORDER
- Ability to view all open and closed service orders
- Multiple orders may be opened per account
- Manual order capability
- Reports are available for specific charges
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END-USER
- Convergence Bill Option including telephone, Internet, CATV, paging, LD,
and pay-per-view on one bill
- Because the system is account based, a customer can be billed for services
without being a telephone customer
- Customers can be billed outside of your local service area
- Customized front bill page
- Ability to print LD logo on toll page(s)
- Multiple Company Option- combined or individual bills
- Existing Optional Calling Plans are available
- Up to sixteen possible taxes
- Ability to save your reports in a text file format to transfer to other programs
and manipulate data, or create a hardcopy
- CASS Bar-coding
- Ability to print disconnect notices on customers' bills
- CARE, LIDB, CNAM, Directory updates, and 911 updates produced
- Handles AT&T Service Bureau
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CABS
- Enter your own CABS payments, other charges and credits, special access orders, and new rates
- Print CABS bills to the screen or burn them to a CD
- Feature Group D Access Report can be exported to an Excel spreadsheet
- Handles all current billing options stated by MECABS guidelines:
multiple bill/ multiple tariff, single bill/ multiple tariff, or single bill/ single tariff
- Carriers can be billed monthly, quarterly, biannually, or yearly
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PLANT RECORDS
- Service Address Driven, making your plant dedicated
- Facilities can be attached to an address with no phone number
- Fully integrated into the switch and the front office
- Comparisons are made between the switch and the database to ensure that the actual services are the same as the services being billed
- Handles fiber
- Maintains history on service address
- Printable customer report available showing all services, features, and equipment
a customer has
- Customer and address notes are available to print on service orders and trouble tickets
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TROUBLE REPORTING
- Trouble tickets are numbered
- Customer service representatives can fill out a trouble ticket while the customer is on the phone
- Trouble list is a point-and-click pick-list that your company can edit
- Ability to copy problems from the trouble list that affect multiple customers without re-entry
- Interval reporting by company, exchange, technician or outage
- Solution notes may be set as a required field to be completed before an order can be closed
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ACCOUNTING
- All reports can be created as text files
- The Accounts Receivable system can be burned to CD and removed from the
server to free-up space. The system can then be run off the CD
- When Accounting is initially run for a month's billing, it is automated
- Over 140 accounting reports are available
- Reporting forms created: PARS, B&C, NECA, 911 Remittance, etc.
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SYSTEMS MAINTENANCE
- Create, edit, and delete account codes, addresses, carriers, equipment, and features
- Automatically copy a new account code to all of your companies
- Create messages to print on customers' bills
- View equipment reports
- Complete user assigned authority to change users, passwords, and system access
- Create, edit, and delete charges
- charges you create can be one of several types: service orders, misc. monthly, Internet, equipment, and features
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ONLINE CUSTOMER CARE
Customers using Online Customer Care can:
- View their current and past toll by month
- View their collective monthly toll on any number called
- View their collective monthly toll for all numbers called in a particular city
- View their bill in the same format as the paper copy they receive in the mail
- E-mail bills or reports to themselves in an rtf. or pdf. format
- View details and prices on their current features
- Order new features
- Online information is available on the details of features and associated costs
- Type questions and comments in an open notes field to email to the telco
- View their current and past inter and intrastate carriers
- Customer has access to Online Customer Care through the Internet
- High level of customer security
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